FCL (Full Container Load) means your cargo fills an entire container. LCL (Less than Container Load) means your cargo shares a container with others. FCL is faster and better for large volumes; LCL is more cost-effective for smaller shipments.
Transit times vary by route. Typical examples: West Africa ↔ Europe: 14–21 days. Asia ↔ Europe: 25–35 days. USA ↔ West Africa: 18–28 days.
Air freight is priced per kilogram (or volumetric weight, whichever is greater). Rates typically range from $3–$8/kg depending on route, service, and cargo type. Request a quote for an exact rate.
Enter your tracking number on our Track page. You'll see real-time status, location updates, customs events, and estimated arrival. Tracking is updated continuously by our operations team.
Tracking data can take 4–6 hours to appear after booking. If it has been more than 24 hours, contact our support team with your booking reference.
Yes — our licensed customs brokers handle all import/export documentation, duty classification, and clearance at both origin and destination. This is included with all international freight services.
Typical requirements include: Commercial Invoice, Packing List, Bill of Lading or Air Waybill, Certificate of Origin (if applicable), and permits for regulated goods. Our team advises on specific requirements per route.
All shipments include basic liability coverage. We strongly recommend Full Value Insurance for high-value cargo. Declare the full value at booking for appropriate coverage.
Report within 7 days of delivery with photos. Our claims team processes claims within 10 working days. Insured cargo at full declared value receives the fastest resolution.
We accept bank transfer (T/T), Letters of Credit (LC), and credit cards. Established business accounts may qualify for 30-day credit terms. Contact our finance team to discuss.
No — anyone can request a quote or contact us directly. Creating a free account gives you a dashboard with your full shipment history, tracking, documents, and invoices in one place.
Our freight specialists respond within 2 hours, 24/7.